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"The best training I can remember - it will change my life as a team leader".

"I'm dealing with poor performance issues rather than avoiding them".

"I am working to lead by example and set a tone of openness and inclusion".

Quotes taken from an independent evaluation of a client programme.

Moving up from 'team member' to 'team leader' is an exciting role change which brings new challenges and potential pitfalls. For most people it is the most difficult and formative transition they have to make in their career - a time in which they need support and guidance to find their way.

Benefits

There is no more important activity for any organisation than to develop effective leaders, since they go on to lead and manage the organisation in the future.
Our team leader and management development training results in:

• Leaders who become confident and effective quicker
• Leaders who are clear what their role and potential contribution is
• More effective and creative teams which achieve goals
• Better motivation and morale in the workplace
• Less lost time due to poor performance and absence
• More productive communication

Approach

Confidence and skills can only be developed with knowledge, practice and experience, so we like to adopt a flexible approach, depending on your organisation's needs. Because the subject area is so wide we prefer to use an approach featuring a series of training modules over three to six months. This allows leaders to gain experience in the workplace having tried things out in the less risky training environment - with support from tutor, peers and their own boss. We find this allows people to develop confidence much faster.

We recognise a modular approach is not always possible and work closely with you to define what is required.

Programme Content

We find that the following topics are particularly relevant:

• Role of the leader/manager:
  • Ability to stand back to see the 'big picture'
  • Managing expectations of others up, down and across
  • Task, team and individual
• Leadership style
• Getting the task done:
  • Setting objectives
  • Planning and control
  • Review
• Delegation
• Interpersonal effectiveness and communication skills:
  • Questioning and listening
  • Assertiveness
  • Feedback
• Building the team
• Motivation
• Self and time management
• Managing individual performance
• Decision making

Development Method

Our leadership workshops are always very practical; we find that theory input, followed by an appropriate activity, followed by group discussion and analysis helps people to learn most.

Delegates develop skills in standing back and seeing the 'big picture' by observing group activities, then having to give constructive feedback to the group. Everyone gets the chance to both lead activities and also to observe; this ensures that all learning styles are catered for.

Logistics

Course modules are typically run over 1 to 2 days. A typical programme might consist of between 2 and 4 modules. We recommend that the maximum number of delegates is 12 as this allows sufficient time for individual coaching.