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You are here: Home > Our Services > Consulting > Organisational Development

Organisational Development

Organisational Development Initiative 

 
Leornian's experience has shown that when companies introduce organisational development initiatives it is imperative to assess the degree of alignment and health of a business. Leornian suggests a three stage approach to achieving this:
 
  1. Organisational Alignment Survey - Health check on where the business is which highlights areas of priority attention. 
  2. Communication - Cascade of survey results and clarification of areas for business improvement.  
  3. Pairing for Performance - Scheme to improve the performance of employees, management teams and directors based on needs identified in the survey.     
 
The benefits of this process would be: 
  • Open channels for improved communication 
  • Develop crucial interpersonal skills at all levels 
  • Accurate, timely information for making relevant decisions in real time  
  • Comprehensive survey of employees' attitude  
  • Eliminate a silo structure 
  • Tracking study to monitor change and progress over time  
  • Benchmark study to compare with best-in-class competitors    
  • Blue-print for eliminating areas of poor quality 
  • Create a culture of continuous personal learning at all levels 

 

How can the OAS help you? 

 

The Organisational Alignment Survey (OAS) is for Directors and for Senior Decision Makers who need a proven, systematic, on-going way to measure the progress of all departments in improving quality and customer service. The OAS: 

  • Provides a survey of employee perspectives and opinions.  
  • Enables a company to implement a customer-focused strategy.  
  • Serves as an evaluating tool to quickly and simply audit the organisation.  
  • Serves as a tracking study to monitor change and progress over time.  
  • Provides a benchmark to compare your organisation with average and best-in-class competitors.  
  • Serves as a diagnostic to understand issues impacting departments, locations or employee teams. 
  • Is a strategic planning tool to provide data and input for annual strategy sessions. 
  • Creates a blueprint for a comprehensive change initiative. 
The principle 13 dimensions of quality customer service that the survey looks at are:

External 
Internal 
  • Market Orientation  
  • Product Differentiation  
  • Monitoring Environment  
  • Performance Tracking 
 
  • Vision 
  • Mission & Strategy 
  • Culture, 
  • Leadership 
  • Total Quality Measures 
  • People Policies 
  • Climate 
  • Standards & Procedures 
  • Service Delivery 
 

How can 'Pairing for Performance' - Buddy / Mentoring scheme help you?

 

The Process

'Pairing for Performance' is a personal development system which aims at improving, at all management levels, the 'soft skills' of managing and leading people.

During a 12 month period, managers and directors are paired up with people who are junior to them ('buddies') in a system of upward feedback linked to the priority areas highlighted in the OAS. The scheme is principally designed to improve management level interpersonal skills.

The 'Pairing for Performance' scheme gives a unique opportunity for managers and directors to receive feedback on their performance in a number of real work situations. It also helps build a culture of trust as the feedback given must be honest, based on evidence, timely and individual.

The same OAS would be conducted after 12 months in order to re-assess the business climate and track the progress made on the important business issues.

Example: 

  • Board member to buddy up with a member of the management team 
  • Manager to buddy up with a junior employee  
  • Structured feedback process formulated from the outputs of the OAS 
  • Scheme duration: 12 months 
  • Follow-up OAS to assess performance improvement 

Last updated: 03 July 2007

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